Contact Center Solution

Voznet brings you “Voznet’s Telephony Solution & Unified Communication Server”, with Collaboration, IM integration, Smart phone and Web based calling extensions, Call recording and Voice Mail over email.

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Automated Call Distribution (ACD)

Can be deployed with ACD for inbound calls and outbound calls options.

Integration with CRM

Rich features like agent login/logout time, call Recording and call summary report.

Minimum hardware resource utilization

Can be deploy on virtual machine with very minimal hardware resources.

Detailed CDR

Call details report like calls per extension, calls per hour, breaks and many more.

Voznet provides its own in-house telephony solution, built on Asterisk and have been named as Voznet Unified Communication Server - UCS.

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Our Features

We make an enormous difference in your daily operations if you run a call center and they can be as important as your business phone service.

Mobility

Extension mobility for remote user or agents on-the-go for ease.

Call Center Solution

Designed to manage incoming and outgoing call by an agent panel for easy to use and manage calls.

Wallboard/Dashboard

Provides number of logged in agents, extensions, call and duration, status, number of calls waiting in queue.

Agent Features

Provides 3-way call conferencing and call transfer, call hold, call parking, and call barging.

Call Recording

Records all incoming queue calls and outgoing call for supervisor to check real time performance of agents.

Statistical Reports

Provides multiple reports includes: general reports as well as call detailed reports for agent SLA.

Our Works

We aim to provides business software and solutions customized for your business.

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Voznet is a Certified Official Partner of Kaspersky Antivirus Solutions,Sandboxing Solutions, across entire Pakistan including but not limited to Karachi, Lahore, Islamabad, Peshawar, Quetta, Gawadar, Sukkur, Hyderabad etc.

Please feel free to book an appointment with one of our consultant today.