Voznet brings you “Voznet’s Telephony Solution & Unified Communication Server”, with Collaboration, IM integration, Smart phone and Web based calling extensions, Call recording and Voice Mail over email.
Can be deployed with ACD for inbound calls and outbound calls options.
Rich features like agent login/logout time, call Recording and call summary report.
Can be deploy on virtual machine with very minimal hardware resources.
Call details report like calls per extension, calls per hour, breaks and many more.
We make an enormous difference in your daily operations if you run a call center and they can be as important as your business phone service.
Extension mobility for remote user or agents on-the-go for ease.
Designed to manage incoming and outgoing call by an agent panel for easy to use and manage calls.
Provides number of logged in agents, extensions, call and duration, status, number of calls waiting in queue.
Provides 3-way call conferencing and call transfer, call hold, call parking, and call barging.
Records all incoming queue calls and outgoing call for supervisor to check real time performance of agents.
Provides multiple reports includes: general reports as well as call detailed reports for agent SLA.
We aim to provides business software and solutions customized for your business.
Voznet IP based call center is a powerful solution for mid-sized to enterprise call center systems and solutions. Voznet Call Center Solution is built on astersik (open-source) to support customers in Pakistan for call queues, IVRs, outbound dialing, recording, live monitoring and reporting, Voznet IPCC includes virtually everything you need to create a working call center. Small and informal call centers can be built using a single Voznet Unified Communication Server or deployed from a turn-key IP PBX. Enterprise call centers generally make use of a cluster of Asterisk based Voznet UCS systems structured to scale as the business grows. Call centers with legacy ACD systems frequently use Voznet IPCC as an adjunct, acting as the IVR front-end to a skills-based routing solution.
Please feel free to book an appointment with one of our consultant today.