Contact Center Solution

Voznet brings you “Voznet’s Telephony Solution & Unified Communication Server”, with Collaboration, IM integration, Smart phone and Web based calling extensions, Call recording and Voice Mail over email.

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Automated Call Distribution (ACD)

Can be deployed with ACD for inbound calls and outbound calls options.

Integration with CRM

Rich features like agent login/logout time, call Recording and call summary report.

Minimum hardware resource utilization

Can be deploy on virtual machine with very minimal hardware resources.

Detailed CDR

Call details report like calls per extension, calls per hour, breaks and many more.

Voznet provides its own in-house call center solution, built on Asterisk and have been named as Voznet Unified Communication Server - UCS.

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Our Features

We make an enormous difference in your daily operations if you run a call center and they can be as important as your business phone service.

Mobility

Extension mobility for remote user or agents on-the-go for ease.

Call Center Solution

Designed to manage incoming and outgoing call by an agent panel for easy to use and manage calls.

Wallboard/Dashboard

Provides number of logged in agents, extensions, call and duration, status, number of calls waiting in queue.

Agent Features

Provides 3-way call conferencing and call transfer, call hold, call parking, and call barging.

Call Recording

Records all incoming queue calls and outgoing call for supervisor to check real time performance of agents.

Statistical Reports

Provides multiple reports includes: general reports as well as call detailed reports for agent SLA.

Our Work

We aim to provides business software and solutions customized for your business.

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UCS Login

Voznet Brings you “Voznet’s Telephony Solution & Unified Communication Server”.
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Agent console

Let agents logged-in to see customer information and customer form.
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Agent Console Management

Let agents take breaks, transfer calls, end session, hang-up calls, watch on scripts.
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Statistical Reports

Reports fetching solution includes campaigns, call details, breaks, agent login and logout time.
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Wallboard Manager

Wallboard manager lets you configure users, buttons, groups, permissions and plugins.
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Real-Time Wallboard

Monitoring of agents, incoming calls, call waiting, call barging, call duration and alerts.
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Ticket Management

Assists support executives in resolving customer issues as specified.
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CRM PBX manager

Assists support executives in resolving customer issues as specified.

Voznet IP based call center is a powerful solution for mid-sized to enterprise call center systems and solutions. Voznet Call Center Solution is built on asterisk (open-source) to support customers in Pakistan for call queues, IVRs, outbound dialing, recording, live monitoring and reporting, Voznet IPCC includes virtually everything you need to create a working call center. Small and informal call centers can be built using a single Voznet Unified Communication Server or deployed from a turn-key IP PBX. Enterprise call centers generally make use of a cluster of Asterisk based Voznet UCS systems structured to scale as the business grows. Call centers with legacy ACD systems frequently use Voznet IPCC as an adjunct, acting as the IVR front-end to a skills-based routing solution.

Please feel free to book an appointment with one of our consultant today.

Voznet is a value added partner, having office across major cities of Pakistan including Karachi, Lahore & Islamabad. We offers tangible & intangible solutions across essential areas of enterprise computing. We empower our clients with the next generation of technology that delivers results for them today. We add value at every stage from consulting, solution mapping, implementation to support and training.

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